Frequently asked questions about account settings, administration, logging in, and more
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I created a login, but now it’s not working. What should I do?
When a user can't login to their Plytix account, it’s usually because they added some information to create their login, but didn’t finish the process.
To fix it, first try clicking on this link to log out of your account completely. If this doesn’t work, ask your account administrator to send you a new invitation to the account. If for any reason you cannot contact your account administrator, you can open a live chat by clicking on the 'Help' speech bubble in the bottom right corner of this page.
Can I change what things users in my account have permission to see and edit?
Yes, you can adjust user permissions from your account settings area by setting up custom roles. Learn more about setting up custom roles in this article.
ℹ️ Note that permissions function on an entity level, so permissions cannot be assigned to specific attributes or modules.
- Learn more about user roles and permissions
- Learn how to invite users to your account
- Learn about account settings
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