How to process a Shopify channel in Plytix to sync your product data to your Shopify store
This article explains the details of processing a Shopify channel in order to load your products in Shopify for the first time, or update them, with the information you have stored in Plytix.
If your channel is not yet ready for processing, follow the steps in this article to prepare for the final step outlined below.
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To process your channel, press the 'Process Now' button at the top right of the channel.
Before processing your products, you will see options for how to send data. These are the same options as in the scheduling section of Creating and Managing a Shopify Channel.
How Processing Works
When you first create a Shopify channel, processing time will be significantly longer during the first two times the channel is processed for new products, and the first time it is processed for existing products.
This is due to a process known as Shopify hashing. Hashing means that during the first sync of your channel, handles are fetched from Shopify and brought into Plytix. During the second sync (or the first sync for products already existing in your store), Plytix gets information about which product information has actually changed.
From this point onwards, channel processing becomes far faster, as only modified information and new products are shared between Plytix and Shopify.
ℹ️ If a channel is duplicated or the connection is changed, you'll need to process the channel at least once before Shopify hashing is applied.
⚠️ Errors that result from processing a Shopify channel will prevent hashing. Talk to your customer success manager to resolve processing errors.
This tells Plytix which products and assets to send to your store from your product list. You may choose:
- 'Only update existing products' - Only existing products from the list that have been modified since the last time the channel was processes
- 'Only create new products' - Only products that are newly added to the list since the last time the channel was processed
- 'Create and update products' - Any product or asset from the list that has been created or modified since the last time the channel was processed
ℹ️ These options affect the processing times of your feed. For example, choosing to send all products will result in a longer time when compared to only sending those products that have been modified.
This tells Shopify how to manage incoming data. You can decide if products already in your store will be updated or not, as well how to manage new products that are not yet in your store.
When manually sending information by clicking the 'Process Now' button, you will also get a summary of what you are sending to make sure everything is correct. Click 'Start Processing' to begin syncing information to Shopify.
Return to your Shopify account and refresh to see that the products from your Shopify channel in Plytix now appear in the 'Products' section of your store.
If you process your channel and your products do not appear, or you receive an error in the 'Process Log' tab of your channel, check what happened by clicking on the date/time processed and then the 'Result messages' icon next to the error. Make any changes necessary and process again.
If you still experience difficulties, contact your customer success manager or reach out to us via chat or email.
- Learn how to import a Shopify CSV template into Plytix
- Learn how to create and manage a Shopify channel
- Learn how to get the API access token from your Shopify store
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