Frequently asked questions about using Plytix with your Shopify store
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Why is my Shopify sync taking so long?
Because of the limitations of Shopify’s API, and depending on the complexity of the information that is being synced, processing times for Shopify channels can vary greatly. If you’re syncing a list of just a few products and the process lasts three hours, then it’s time to reach out to our customer success team. However, if you’re syncing hundreds or thousands of products with assets, then it’s normal that a sync will take some time.
How do I set up sales or promotions for my Shopify store?
You have a couple of options for handling promotional pricing.
First, you can manually set sale prices on individual products without using discount codes. When you put a product on sale for a lower price, you might want your customers to be able to see the original price, so they see the price comparison. To show a sale price in your online store, your product details need to include a sale price and the original price, called the compare at price. You can maintain these two prices in separate attributes in Plytix, or keep only the original price in Plytix and create a computed attribute to transform the original price into a discounted price.
Second, you can offer customers reduced prices at checkout by creating a discount code from the Shopify dashboard. This doesn't affect the displayed prices of your products. You can create codes for a dollar value discount, a percentage discount, a buy X get Y discount, or a free shipping discount. Customers can then enter discount codes at checkout.
How can I map an SEO title and description to my products using metafields?
⚠️ Important: Sending any value for both fields will overwrite existing information. Use metafields without definition.
💡 To learn how to create metafields for your Shopify store using the Plytix Shopify Connector, check out our article on Using Shopify Metafields.
Create a Title Tag (Meta Title) for your Shopify product:
Create a Description Tag (Meta Description) for your Shopify product:
- Check out the complete guide to our Shopify connector
- Learn how to import a template from Shopify to Plytix
- Learn about mapping Shopify fields to Plytix attributes
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