Creating a Channel

The different types of channels, and how to set up a product feed in Plytix for syndication using our Channels feature

Channels is where you can set up product feeds to syndicate information to different systems, marketplaces, and other platforms. In this article, we will show you how to create and set up Channels in Plytix.


Types of Channels

Adding a new Channel

Channel Detail Header

Channel Type, Name, and Status

Channel Information

Processing and Preview


Duplicate and Delete






ℹ️ Channels is a PRO feature in Plytix. If you do not have this option enabled, talk to your account manager. 

Types of Channels

There are 2 different types of Channels: XML and CSV/XLSX. Each have a similar basic set up, until it gets to the formatting section. This article will show how to set up the basics of each. If you want to see more about the different format types, visit these articles:

ℹ️ The CSV and XLSX Channels are interchangeable. You can choose the spreadsheet type upon export and/or scheduling.


Adding a new Channel

All Channels are managed in the Channels section of Plytix. This area can be found on the top menu of the main navigation bar. 

create a channel

To create a new Channel: 

  1. Go to the Channels section
  2. On the right of the screen, click "Add Channel"
  3. Then give your Channel a unique name, and choose the type
  4. Click "Add Channel" to create the new Channel
  5. You will be taken to the Channel Detail View where you can add products and attributes to configure you Channel and you can also configure the settings for how to process the Channel data. 



Channel Detail Header

Every Channel type has the same available areas in its detail view. The rest of this article is a quick tour of what you can find in the header area.




  1. Channel Name, Status and Type
  2. Channel Information
  3. Preview and Processing
  4. Navigation
  5. Duplicating and Deleting
  6. Channel Configuration Tabs: Attributes, Products, Format, Settings

Channel Name, Status, and Type

Here you can see what type of Channel you have created, if the Channel is active or not, and the name of the Channel.


The status of the Channel is indicated by a green check mark (active) or a red x (inactive)

An "active" Channel will have a URL that is available for use and if it runs on a processing schedule, then the processing will occur. "Inactive" Channels will not run scheduled processes.


You can also edit the Channel name by clicking on it, and to save press "Enter"


Channel Information

Here you can see when a Channel was created, last modified, or the last time the Channel was processed. 

channel information

Process and Preview

The "Process" button will update the data in your Channel on command. The "Preview" button will let you see what your Channel output will look like before you process it. Per default, these are disabled because you need to set up the data (attributes and products) and the format of the Channel before you can process it. 


By clicking the preview, you can see how your information will appear before you process it.  This preview will mimic the data output you have chosen, whether it is a spreadsheet or an XML file.


When you click the "Process" button, you will see an overview that will provide you some options when updating and sending your product content: 



Processing Products and Assets

These options tell Plytix which products and assets to include in your feed.

You can choose: 


  1. "All" products and assets in your product list
  2. Only those products and assets that have been "Modified" after the reference date
  3. Only those products and assets that have been "Created" after the reference date
  4. Only those products and assets that have been "Created or modified" after the reference date

💡 Only sending new and updated data keeps your processing times short


Reference Date

This date indicates from when updates should be taken into account. Per default, this is set to the last time the Channel was processed, but it can also be manually changed.


ℹ️ Reference date is ignored if you choose to process "All" products and assets



This tells you how many products will be processed and sent in your feed based on the settings you have selected. 


Navigation Buttons

The navigation buttons allow you to move to the next Channel in your list. This is helpful when processing many Channels or making updates across multiple Channels.  Navigation buttons are disabled if you have cloned a Channel or have filters enabled when jumping into a Channel. 



Duplicating and Deleting

You can also clone and delete a Channel from the detail view. 


a Channel will clone all the entire Channel settings down to the attributes and scheduling options. This is particularly useful if you have multiple storefronts or marketplaces that use the same type of set up. 


Deleting a Channel will require confirmation as this cannot be undone.



Channels allow you to pull in select information from your catalog. The "Attributes" tab will allow you to select the different properties you want to include, that you can then adapt to the output labels for the Channels you wish to send your data to.

You can also upload a CSV template for any channel, that allows you to map your attributes against the information required for each channel.  


Here you can: 



In this section you choose which products to feature in your Channel by selecting a product list. The list of products will appear here so that you can review them easily.



This tab is where you can set up your Channel format in terms of order of items and attributes. These are different depending on your Channel type. To learn more about each Channel type, see the articles below:




channel settings

Channel settings let you configure things like: 

  • What the file name will be
  • If you want to include a timestamp in your file name
  • The output format (only for CSV and XLSX) 
  • If you want to send your file to an FTP or Dropbox under "Connections"
  • Scheduling automatic processing


Scheduling Automatic Processing

scheduling channel processing

When scheduling your channel for automatic processing you can choose from the following intervals: 

  • Process every 3 hour 
  • Process every 6 hours
  • Process every 12 hours
  • Process daily at a specific time
  • Process weekly at a specific day and time
  • Process monthly at a specific day and time


When scheduling you must also choose which products and assets to process from the following options:

  • All products/assets
  • Only modified products/assets
  • Only created products/assets
  • Any created or modified products/assets


What's Next


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