Assets - FAQ

Frequently asked questions about Digital Asset Management, supported file types, size limits, and more

What are digital assets?

Which assets can I store in Plytix? 

Why store my assets in Plytix? 

Is there a limit to how many assets I can store in Plytix? 

Where can I find my assets in Plytix? 

How should I name my assets?

Can I import an asset from a URL that is protected by a basic authentication?

Why did Plytix add letters/numbers to my asset file name?

Can I import assets from Google Drive?

 

*Skip to any question by clicking on the links above

 


What are digital assets?


Digital assets include images, videos, audio, PDFs, documents, presentations-- anything that comes in a file format. 


Which assets can I store in Plytix? 


You can upload assets of the following types PNG, MP4, MP3, GIF, TIFF, PSD, DWG, PPT, TXT, DOCX, PDF, SVG, ZIP, HTML, and more. Please note that at this time you are not able to play MP3 and MP4 files directly inside Plytix, but they will function normally upon export. 

💡 Click here for a list of supported file types. 

 


Why store my assets in Plytix? 


Storing assets in Plytix is beneficial because you can link them to and view them with your products. This way you get the "full picture" of everything product related-- a single source of truth for your information and your digital assets together means better organization of data and greater efficiency for enrichment and export. 

 


Is there a limit to how many assets I can store in Plytix? 


The limit to asset storage depends on your plan. In short, paid plans have unlimited storage and our Free plan includes up to 10GB of storage.

 


Where can I find my assets in Plytix? 


Assets in Plytix can be viewed in the "All Assets" page. 

💡 Click here to learn about the Asset Overview area of Plytix.

 


How should I name my assets?

Having a strong naming convention for your assets not only helps you keep them organized but also makes it easier to link assets to products after uploading them to your Plytix account. 

When establishing a naming convention, it's best to use key information about the asset and the product it shows. This information can include any or all of the following:

  • Product Name
  • Product SKU
  • Type of Image (i.e. packshot, lifestyle image, main image, etc.)
  • Number of the image if part of a series

To take advantage of our auto-linking feature, be sure to separate the pieces of information you use in your filename with different delimiters between, including  dashes, dots, underscores or hashtags ('-' '.' '_' or '#').

 

⚠️ Avoid including special characters in your asset filenames. Characters such as letters with accents or specialized language characters (á, é, í, ø, č, etc.) can cause problems with URL generation and cause asset sharing to fail. 


Can I import an asset from a URL that is protected by a basic authentication?

No, this is not possible. URLs must be publicly accessible in order to be used for asset import into Plytix. 

 


 

Why did Plytix add letters/numbers to my asset file name?

This happens when a file with the same name as another file is imported to your account. When you import files, there are a few scenarios to consider. Let's imagine you have an account with 2 files: "rabbit.png" and "cat.png" where "rabbit.png" is a white rabbit and "cat.png" is a white cat.

Firstly, if the filename you're importing already exists but the file content is different, Plytix will append an alphanumeric string to the name.

  • If you import "rabbit.png" and the content is a black rabbit, it will import as "rabbit_aefee.png".

Secondly, if the filename you're importing already exists and the file content is the same, nothing changes.

  • If you import "cat.png" and the file content is the white cat, nothing changes.

Thirdly, if the filename you're importing doesn't exist but there is a file with the same content and a different filename, it will import the same file with the new name.

  • If you import "rabbit.png" but that filename doesn't exist, although there is a file with the same content named "cat.png," it will import with the name "rabbit.png".

Finally, if you're trying to import a file that doesn't exist yet, it will import with its original name.

  • If you import "parrot.png", it will import as "parrot.png"

 


Can I import assets from Google Drive?

Yes! If you want to import assets from Google Drive, there are a few steps you'll need to follow to prepare your file links so that Plytix can access them.

  1. Ensure that your links are publicly accessible. Do this by clicking 'Share' for the file in Google Drive and, under "General Access," selecting the option, 'Anyone with the link.'FAQ Pages
  2. Next, create a Google Sheet with the links to the files you want to import in Column B, and the SKUs you want to link them to in Column A. 
  3. In Column C, use this formula: =SUBSTITUTE(B2,"file/d/","uc?id=")
  4. In the Column D, use this formula: =SUBSTITUTE(C2,"/view?usp=drive_link","")
  5. Column D now contains links that can be matched to media single attributes or the "Thumbnail" attribute upon import. Simply download your file as a CSV and upload to Plytix as normal. 

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What's next?

 

If you have any questions just click on the chat box in the bottom-right corner and we'll be happy to answer them...

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